Refund Policy

Last Updated: December 8, 2025

At FinTrix, we want you to be completely satisfied with our Service. We offer a 15-day money-back guarantee for all new subscriptions.

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 15 days of your initial subscription date
• This is your first subscription with FinTrix (the guarantee applies once per customer)
• Your account has not been terminated for violating our Terms of Service

2. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line: "Refund Request"
2. Include your account email address and subscription details
3. Briefly explain why you're requesting a refund (optional, but helps us improve)

Response Time: We will process your refund request within 2-3 business days.

3. Refund Processing

Payment Method: All payments are processed through PayPal.

Refund Method: Refunds will be issued back to your original payment method (PayPal account or credit card used via PayPal).

Processing Time: Once approved, refunds typically appear in your account within:

• PayPal Balance: Immediately to 24 hours
• Credit/Debit Card: 5-10 business days (depending on your bank)

4. What Happens After Refund

• Your subscription will be cancelled immediately
• You will lose access to all FinTrix features and data
• Your account will be closed, and all data will be deleted within 30 days (as per our Privacy Policy)

Important: Please export any financial data you wish to keep before requesting a refund.

5. Refunds Outside the 15-Day Window

After the 15-day guarantee period, refunds are generally not provided. However, we may consider exceptions in the following cases:

• Service was unavailable for an extended period due to technical issues on our end
• You were charged incorrectly due to a billing error
• Other exceptional circumstances (evaluated on a case-by-case basis)

Contact us at [email protected] to discuss your situation.

6. Partial Refunds

We do not offer partial refunds for:

• Unused portions of monthly or annual subscriptions
• Cancellations made after the 15-day guarantee period

Your subscription will remain active until the end of the current billing period.

7. Annual Subscriptions

If you purchased an annual subscription (€60/year), the 15-day money-back guarantee applies the same way:

• Within 15 days: Full refund of €60
• After 15 days: No refund, subscription continues until the end of the annual period

8. Chargebacks and Disputes

If you file a chargeback or payment dispute with PayPal or your credit card company without first contacting us, we will consider this a violation of our Terms of Service, and your account will be immediately terminated without a refund.

Please contact us first at [email protected] to resolve any billing issues.

9. Contact Us

For refund requests or questions about this policy:

Email: [email protected]
Subject: Refund Request

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the Service after changes constitutes acceptance of the updated policy.